WHAT IS M.O.E.?
Every member. Every time. This is our chant. Our cheer. It sums up our philosophy of doing right by our members. It’s our unique decision-making process, which we call MOE, short for “Member, Organization, Employee, in that order.” A protocol designed to engage both the head and heart. Empowering every person in our organization–leadership and employees alike–to rise to the occasion to help our members.