Enrollment FAQs

To enroll in Digital Banking:

  • Click on the First Time User link in the Digital Banking login box on the website home page
  • You will be asked to provide your Social Security number, member number, email address on file at the credit union, and phone number
  • security code will be sent via SMS text to you
  • Once received, enter the security code number
  • Follow the on-screen instructions, and you will be on your way to Digital Banking from any device

You can also find step-by-step instructions here.

Download the new Digital Banking App at the:

  • Apple Store
  • Google Play
  • Or text* APPLE or ANDROID to (207) 854-6000 based on your device to download the new app

*Message and data rates may apply

Depending upon your device, log in to our website on your desktop or open the mobile app:

  • Desktop Browser: On our website, select Log In at the top right corner of the screen and then select “Forgot Username or Password”
  • Mobile App: Open your app and select “Forgot?” Follow the onscreen prompts

You may also contact our Member Engagement Team at (207) 854-6000 for additional assistance.

Inside the Digital Banking App or when logged in via a desktop browser:

  • Select “Support” from the left menu and click “Start a Conversation
  • Or you may call us at (207) 854-6000

You can add two-factor authentication for you and a joint member on your account. Click here for a how-to. This is especially helpful if you have a joint owner on your account and need more than one phone number or email address to receive authentication codes.  To receive authentication codes via Voice, Text, Email, Authy, or an Authenticator app:

  1. Once logged into the Digital Banking, select Settings from your account profile (your name in the upper right on a browser or lower left using the Digital Banking app)
  2. Next, select Security
  3. In the Two-factor Authentication box, select Edit Settings and a 2-step verification box will appear
  4. Below Add another method, make your selection Voice or text, Email or set-up Authenticator app
  5. If selecting Voice or text, you will enter a phone number leaving +1 in the country code. Select Voice or text
  6. A code will be sent to your device. Enter code received and then select verify.
  7. Next you will see multiple verification methods and you’ll select a primary method to receive codes

Tips: 

  • Enable cookies to avoid receiving codes every time you login
  • If the wrong passcode is entered five times or more, for security purposes, you are locked out for 24hrs, the app removes all data from the device and requires you reauthenticate. Should this happen, contact us during normal business hours at (207) 854-6000 for assistance
Password FAQs

Within Digital Banking, click on your account profile settings:

  • Desktop Browser: From the left menu, scroll to bottom and click on your profile (name). Click Settings.  Click Security.  Select Edit Password.  Follow the onscreen prompts
  • Mobile App: Select the menu in the upper left of your mobile device.  At bottom of menu, click on your name.  Select Settings. Select Security. Select Change Password and follow the onscreen prompts

Depending upon your device, log in to our website on your desktop or open the mobile app:

  • Desktop Browser: Log in to www.infinitycu.com and select Log In and then select Forgot Username or Password
  • Mobile App: Open your app and select Forgot? Follow the onscreen prompts
Security FAQs

To support the security measures, we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, our Digital Banking Platform will deprecate support for older versions. We recommend ensuring your browser and devices are up to date. Infinity’s new Digital Banking platform is supported on these browsers:

  • Google Chrome should automatically update, and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, our Digital Banking platform may deny it access.
  • Apple Safari is typically upgraded annually during the fall.  Approximately 60 days after a new version is released, our Digital Banking platform may deny older versions access
  • Microsoft Edge will be supported at the latest version only. Our Digital Banking platform may deny access to older Microsoft Edge versions 60 days after a new version is released
  • Mozilla Firefox should automatically update. If Firefox is two versions older than the current stable channel version, our Digital Banking platform may deny it access

Note:  Internet Explorer (IE) is not supported.

You will be logged out after 10 minutes of inactivity.

Yes. Infinity Credit Union provides secure financial services through a protocol known as the Secure Sockets Layer (SSL).

  • This protocol prevents other computers from eavesdropping by encrypting all data transmitted between our site and your computer
  • The Secure Sockets Layer sends your browser a signed, non-forgeable, digital certificate to validate our site to you

If you are being asked for a verification code each time you log in, it may mean cookies have not been enabled in your browser. Find your web browser listed below and follow the instructions to enable cookies:

Using Chrome:

  1. Click the Tools Menu (three dots . . .) in the upper right of your computer browser screen
  2. Select Settings
  3. Select Privacy and Security
  4. Select Cookies and other site data
  5. Select Allow All Cookies or Block third-party cookies in Incognito, depending upon your preference
  6. If your preference is by site, scroll to Sites that can always use cookies and click Add. Enter infinitycu.com and check the box including all cookies. Click Add and you’re finished

Using Firefox:

  1. Click the Tools Menu (three bar or hamburger menu) from the top tool bar
  2. Select Privacy & Security
  3. Under History select Use custom settings for history from the drop-down menu beside Firefox will
  4. Ensure that the checkboxes for Accept cookies from sites and Accept third-party cookies are both checked.
  5. Click OK
  6. If your preference is by site, scroll to Cookies and Site Data. Select Manage Exceptions. Enter infinitycu.com. Click Allow and you’re finished
  7. For more information on Mozilla, please see Firefox Help for more instructions on enabling cookies

Using Edge: 

  1. Click Tools Menu (three dots . . .) in the upper right of your computer browser screen
  2. Select Cookies and Site data.
  3. Select Allow sites to save and read cookie data (recommended) by moving the toggle button to the right
  4. If your preference is by site, in the Allow box, click Add, then add infinitycu.com, check Enable third-party cookies on this site.  Click Add and you’re finished

Using Safari:

  1. Click the Safari menu from the top toolbar
  2. Choose Preferences
  3. Click the Privacy tab
  4. Click the Never checkbox for Block Cookies
  5. For more information on Safari, please see Apple’s Help Center

Internet Explorer (IE) is not supported.

Transaction FAQs

You can deposit checks easily with eDeposits. For instructions on how to use this service, please click here.

Yes! Once inside Digital Banking, begin by:

  • Select “Mortgage” from Account or Dashboard
  • Select “Manage Account” to view additional mortgage information
  • Transactions and account details are viewable
  • Click the back arrow to return to the previous Digital Banking page

To make a Mortgage Principal Only Payment:  

  • Log in to Digital Banking and select your Mortgage Account from the Dashboard
  • When the Principal Only Payments card is clicked, you will move to the principal-only payments screen
  • Follow the on-screen prompts to finish making your payment

A few things to know:

  • The payment process is just like a normal internal transfer
  • Payments will post to your mortgage on the next business day
  • Your regular mortgage payment must not be past due to make a principal payment

Select Transfers from the side navigation:

  • Click on the ^ (bottom left corner) of the menu and click Setting
  • Next, select External Accounts
  • Select Add Account
  • For security purposes, enter/confirm your password to continue
  • You can identify the account by entering a name (ex: Bank Name Savings)
  • Enter the routing number and account number of the other institution
  • Select Checking or Savings
  • Click Submit
  • A message will appear: “We’ve sent two small amounts to verify your Savings account. When they arrive in 1-3 business days, you’ll need to confirm the amounts.”
  • Monitor your external account for the two small despots from Infinity CU. Once they arrive, visit “how to enter the two confirmation deposits” to complete the connection

Note: You can also find step-by-step instructions here.

No, the person transferring the money to your account cannot see any of your balances, transactions, or account history.

Yes. If you have already enrolled in eStatements, begin by:

  • Select “eDocuments” from the left menu
  • Select the document you wish to print or download
  • Select “View/Print” and the document is downloaded to your device to view
  • Select save or print

Note: If you have not enrolled in eStatements you can find the step-by-step instructions here.

You can view copies of your cleared checks by:

  • Click on the Draft # in your account history
  • Optional: You can Tag and or Add Notes
  • Next, select “View the check image”
  • If needed, you can even click on “Ask us about this transaction” and begin a conversation or call us within the app with all details needed ready and available

While logged into Digital Banking:

  • Select “Accounts”
  • Next, select and click on your Visa card account from the left menu and your card transactions will display
  • To make a Payment, select Manage Account or click the “Pay” button an
  • Select Make a Payment and enter your payment amount and payment date

OR

While logged into Digital Banking:

  • Select “Accounts”
  • Next, select and click on your Visa card account from the left menu and your card transactions will display
  • To make a Payment, select the “Pay” button 

If you have additional questions, please contact our Member Engagement Team at (207) 854-6000.

Once logged in to Digital Banking, from the left menu:

  • Select “Accounts”
  • Select “Checking”
  • Click the “Order Checks” button
  • To finish placing your order, follow the onscreen instructions
  • To return to Digital Banking, click the back arrow

Please note, effective November 1st, check orders are no longer free.

You may obtain up to 12 months of activity through Digital Banking.

You can also view up to 15 months of statements in Digital Banking if you are enrolled in eStatements

Note: If you have not enrolled in eStatements you can find the step-by-step instructions here.

Yes, once in Digital Banking, from the dashboard:

  • Select Member Transfer
  • Select Account to transfer from
  • Enter Member name to transfer to
  • Enter Member # to transfer to
  • Enter Account Type to transfer to – Share or Loan
  • Enter Share or Loan #
  • Enter $ Amount
  • Click Submit

You can view all of your accounts with Infinity Credit Union through Digital Banking.

No, your pending Digital Banking bill payments or transfers will not be affected by re-enrolling in Digital Banking. Also, you will not need to update any of your Digital Banking preferences such as email address or statement preferences.

With our Digital Banking update, the web address of our login page has changed. Due to this change, third-party vendors such as (Mint, Plaid, PayPal, Yodlee, Mint, Quicken) need to update their systems to link to our new Digital Banking site.

We have contacted many of these companies proactively with this information but we also suggest you contact the company’s customer service directly to notify them of the new Digital Banking web address: https://my.infinitycu.com/login. This will likely result in a quicker response & resolution.

Personalization FAQs
  • You will be logged out after 10 minutes of inactivity
  • Settings are available from the upper right or lower left menu by clicking on your name/image
  • Use the back arrow in your browser to go to the previous page/screen.  Clicking X to close the window will close your digital banking session
  • Update any account aggregator you may be using with your new Digital Banking login

Personalize your dashboard:

  • Click Dashboard, next select the three dots (. . .) in the upper right of your screen
  • Select Organize Accounts
  • Click on the account(s) to drag and drop the order in which you want them to display
  • When finished click the arrow in the upper left corner
  • To change how you view your accounts, select Compact, Expanded or Totals
  • You may also organize your dashboard to display how you prefer by selecting Organize Dashboard and drag and drop to reorder your account information

Note: You can find step-by-step instructions here.

Personalize your account:

  • You can add a photo, image or logo to your profile
  • Select Profile from the upper right or lower left menu
  • Click on the pencil and add an image from your computer
  • Crop/adjust the image as needed and save

Personalize Account-specific Message alerts:

  • Send Account notifications automatically to your mobile device or email
  • Select Accounts
  • Select Account you prefer to set up an alert
  • Select Alert Preferences from the green button menu and follow the onscreen options to enable alerts

User Alerts:

  • Set up user alerts notifying you of logins, password changes, and more
  • Click on your account profile and then select the user alert(s) you prefer
  • Select the delivery method you prefer to receive account notifications either enable SMS text or email delivery

Telephone Bankingis no longer available.

  • Your physical address will display in Digital Banking
  • If you need to update your address to a Post Office Box, you will receive a secure message conversation with further instructions 
  • If using a Foreign or Military address, message us using the in-app conversation
  • Keep your profile address and other contact information up to date via desktop browser or mobile app by clicking your profile from the desktop sidebar menu, or in-app menu using Infinity’s mobile app

From the left menu, select Accounts:

  • Select a Share type such as Checking
  • From the green button menu, select Money Manager
  • Next, follow the onscreen instructions to enroll and aggregate all of your accounts into an all-inclusive view of your finances

While logged into the Digital Banking App (available only in the app):

  • Click the menu (three bars) in the upper left corner, scroll to the bottom of the app and block on the ^ (bottom left corner) of the app and click Add Profile
  • Enter the Username and Password of the account you would like the add (the account must be enrolled in Digital Banking), and enter the code sent to you
  • Set up the 4-digit passcode and enable Face ID if you choose
  • Once logged in, you will choose which profile you want to access by selecting ^ and then selecting the correct account to launch

Note: Additional profiles may be added by follow the steps above. You can also find step-by-step directions here.

If trying to locate an ATM while logged into Digital Banking using an Android phone, ensure your location permissions is turned on.

Need Assistance en français, em português, or other languages?

Call Us at (207) 854-6000.

We will have Language Assistance available — including nights, weekends, and after-hours.

Routing Number
211288491
Call Us
Digital Banking

Take a tour of Infinity CU’s new Digital Banking here.

Don’t forget to update your new Infinity CU Digital Banking app here:

APPLE DEVICES

ANDROID DEVICES

Or text APPLE or ANDROID to (207) 854-6000 based on your device to download the new app.