What precautions should I take if I’m traveling out of the country?
For security reasons, Card transactions are blocked in most foreign countries. Before you travel, access Card Controls in Digital Banking, select your card and set your travel notice. Click here for step-by-step instructions. If you do not use Digital Banking, call us at (207) 854-6000 to have a travel note added.
What number do I dial for questions on my taxes or insurance escrow?
Please contact our Mortgage Servicing team at (800) 338-6739 or email the team
What number do I use to FAX my tax and insurance bills?
Please contact our Mortgage Servicing team at fax # (800) 743-1096 or email the team
How do I re-order checks?
Customized checks can be ordered online at http://reorder.libertysite.com/, by phone, at (207) 854-6000, or at any Infinity CU branch.
How do I stop payment on a check or an electronic payment?
By contacting the credit union, a stop payment can be placed on a payment that is made by check. Payments that have been remitted electronically cannot be stopped.
How come my check hasn’t been deposited yet?
Our members can deposit checks through online and mobile banking even on non-business days, including weekends and holidays, but please note that mobile deposits are only processed on business days during business hours. So you may not see the check process until Monday morning or the next business day when we reopen.
What is the Routing Number for Infinity CU?
The Routing Number is a nine-digit number used to identify a financial institution in a transaction. Infinity’s is: 211288491.
I forgot/lost or locked my password. What do I do?
During business hours, just call us at (207) 854-6000. After hours, you must complete the “Forgotten Password Request form.” Upon receipt of your Forgotten Password request, an Infinity representative will contact you during normal business hours.
What do I need to bring to open up an account for my child?
For identification purposes, we require identification of a parent or legal guardian and the Social Security number of minor child.